Return Policy

Return Policy

Items purchased from our website may be exchanged or returned within 14 working days from the date of shipment.

Items that were damaged or defective, we will refund. However, we will not be responsible for the damages caused by shipping.

Items that are the incorrect size are not returnable, BUT. Please email us on the sizes, color, etc before purchasing the items.

Attention: 10% restocking fee will apply to all canceled orders after 24 hours' payment.

 

Please Note:

Return Order Condition: The merchandise returned or exchanged must be unworn, with all original tags attached, and in its original packaging. Returned items with any sign of being worn are classified as unacceptable and will not be refunded.

Shipping Charges for Return Items: Customers are responsible for the shipping charges of the returned items and they should take up the insurance on their own.

Shipping Option or Return Items: When sending a return or exchange it is recommended that you use a parcel service such as EMS or DHL that offers a tracking method. 

If you do not use a courier that offers a way to track the package or offers a return receipt request, our company cannot be held responsible for non-receipt of return goods.

Shipping Duration for Return Items: Return items must be received within 14 days of the RA number being issued. Items received after 14 days will be classified as unacceptable and not refunded.

Credits: Credits will be issued within 14 days of receipt of the item. Please include your order date and order number to expedite the processing of your credit.

Shipping and handling charges are not refundable: A 10% restocking fee will apply to all returns.

Steps To Return An Item:

First: Email the reason for returning goods to the seller. If the item is defective, please notify us within 3 days of delivery.

Second: Please take a picture of the defective item, and then send the picture to us by email. We will then review the returned item once we receive it. 

Third: Pay for the return label and mail it out. Don't worry there will be free shipping for any exchange that will be sent out. All items must be returned in their original condition to qualify for a refund or exchange of goods. The customer is responsible for all shipping costs and custom fees incurred. After we review the returned package we will refund you if the returning goods all in acceptable condition.

Credit or replacement item will be issued/shipped within 14 working days from the date of receipt.

 If you have any questions, please email us at info@slicknslim.com

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